Consistency - the Key to Success - By Rob Rush
OK, let's get down to the bottom of this. Please stand up and raise your hand if you've been 'WOW-ed' lately. At the supermarket, dry cleaner, health club or hotel. Where have you had your socks knocked off...and then cleaned, pressed, folded and put away?

HVS Market Intelligence Report: Downtown Phoenix, Arizona - By Kasia Kowalczyk
Real estate developments, biotech firms, billion-dollar investments, and big conventions are cropping up in Downtown Phoenix, helping to secure demand for area hotels.

World's Decadent Hotel Amenities
The hotel industry started more than a century ago when stagecoach outposts gave overland travelers a refuge from the elements--and little else. Nowadays, however, five-star properties offer well-heeled guests spa treatments, personal butlers and even room service for pets.